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Salt Lake City, UT
USA

Shipping & Exchanges


Shipping Information

Item(s) will be made and shipped to you within about 4 to 7 BUSINESS days of purchase, unless stated otherwise. Custom orders and commissioned art will take longer.

I ship everywhere through USPS first class mail - so most likely you will receive your item in your mailbox. Depending on where package is being mailed, MAIL WILL TAKE ANYWHERE FROM 2 TO 10 BUSINESS DAYS TO GET TO ITS DESTINATION. An email notification is sent to given email at check out once item is mailed. 

 

IF YOU DON'T RECEIVE YOUR PACKAGE - Please make sure your shipping address is updated at time of purchase.

If customer hasn’t received their package and address is updated/correct, customer will contact local post office and give the post office the tracking number. I will do the same on my end.

If your package says it has been delivered, I'll let you know when (date, time & zip code). Customer will then contact local post office and see if for some reason they have it held or just haven't got to your mail box yet.

If all of these things have been done and customer still hasn’t received their package, I'll set up another order. I'll have customer pay for shipping and I'll send you a new item, I can't promise the same item as ordered but one that is very similar.

IF YOUR PACKAGE IS SHIPPED OUT OF THE USA - Your tracking number will be attached to your order, but your package will only be tracked in the USA. Once your package is out of the USA, tracking will stop. International shipping can take up to two weeks or longer to reach its destination.

 

Easy Exchanges

My ultimate goal is to make each customer’s piece perfect. However, If customer receives their product and customer is unhappy, please let me know as soon as the package is received. Eamil me at: countryeyesoceanheart@gmail.com.


EXCHANGES - When item is returned, customer is responsible for all shipping costs. Item is expected to be shipped back within 3 business days from delivery. Let me know how I can resolve the issue, what we can change or what other product you'd like. Unfortunately, you may not be able to get the same product seeing that most of my items are one of a kind, but I will do my best to work with each customer until they're satisfied. 

EXCHANGES ONLY
Shipping is not refunded

CANCELLATIONS - If you would like to cancel an order please contact me within 24 hours at: countryeyesoceanheart@gmail.com. I will do my best to accommodate you.
 

>>> Remember all items are unique and handmade. I can make items similar but they'll never be exactly the same. Thanks for supporting a handmade business. :)

 

 

 

 

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