Shipping & Exchanges
Item(s) will be made and shipped to you within about 4 to 7 BUSINESS days of purchase, custom orders may take a little longer.
I ship everywhere through USPS first class mail - so most likely you will receive your item in your mailbox. Depending on where I'm shipping to, MAIL WILL TAKE ANYWERE FROM 2 TO 10 BUSINESS DAYS TO GET TO ITS DESTINATION. An email notification is sent to given email once item is mailed.
IF YOU DON'T RECEIVE YOUR PACKAGE - Sometimes it's a simple mistake and the customer hasn't updated their address. Please make sure before you order your address is updated. :)
If you haven't received your package and your address is updated, contact me and I'll contact the post office first to see what's going on. If your package says its been delivered I'll let you know when (date, time & zip code). It is then up to you to contact your local post office and see if for some reason they have it held or just haven't got to your mail box yet.
If all of these things have been done and you still haven't received your package I'll set up another order, I'll have the customer pay for shipping and I'll send you a new strap. (I can't promise the same strap as ordered)
IF YOUR PACKAGE IS SHIPPED OUT OF THE USA - I'll try to get as much information as I can from the post office but waiting it out is sometimes all we can do - International shipping can take up to two weeks or longer to reach its destination.
My ultimate goal is to make each piece perfect for my customers. However, If you receive your product and you are unhappy please let me know as soon as you receive it at email@example.com. I want all my customers to be 100 percent satisfied.
EXCHANGES - When item is returned, the customer is responsible for all shipping costs. Item is expected to be shipped back within 10 business days from purchase. Let me know how I can fix it, what we can change or what other product you'd like. Unfortunately, you may not be able to get the same product seeing that most of my items are one of a kind, but I will do my best to work with each customer until they're satisfied.
Shipping is not refunded.
CANCELLATIONS - If you would like to cancel an order please contact me as quickly as possible at firstname.lastname@example.org. I will do my best to accommodate you.
>>> Remember all items are all unique and hand made. I can make items similar but they'll never be exactly the same. Thanks for supporting a hand made business. :)
All exchanges can be shipped to:
Country Eyes . Ocean Heart
P.O. Box 58823
Salt Lake City UT 84158
Country Eyes . Ocean Heart © 2018